School Support Center

Help for
Your School

Check system status, reach our support team, and share setup help with your families.

System Status

Live status for the PickupFlow app and website. If something looks off, check here first.

View System Status

Contact Support

Our team is here to help with anything about the PickupFlow app.

Email Us

support@pickupflow.app

Send us the details and a member of our team will reply by email.

Help in the App

Signed in? Open "Get help" from the More menu in PickupFlow for quick answers about the app.

PickupFlow support helps with the app. Dismissal decisions and student safety stay with your school team. For anything urgent about a student, follow your school's own procedures.

Help Your Families Get Set Up

Most setup questions from families are answered in a few steps. Share the Parent Guide below, or send families to our Parent Support Center.

Get the App Sign In Reset Your Password Confirm Your Email Join with an Enrollment Code Join with an Invitation Code

Go to Parent Support Center

Share the Parent Guide

A printable PDF with step-by-step instructions for families. Available in English, Spanish, and Portuguese.

EN English View Download

ES Español View Download

PT Português (BR) View Download

Common Questions

A new staff member can't get in. What should we check?

Is PickupFlow down, or is it just us?

A parent cannot sign in. Where should I send them?

A parent lost their enrollment code. What do they do?

Can PickupFlow support help with a problem at the pickup line?

Who do we contact about our account or billing?

Still need help?

Email us with your school's name and what you're seeing, and we'll reply by email.

Email Support View System Status

Not a PickupFlow school yet? Contact our team.

Help for Your School