How to Delete Your PickupFlow Account
Follow these steps to permanently delete your account and associated data.
Important Notice
Account deletion cannot be undone. Your account and personal profile are deleted immediately and permanently — there is no waiting period and no way to recover the account afterwards. Completed pickup records remain with your school and continue to identify the adult who collected a student. See below for details on data retention.
Step-by-Step Instructions
Open the PickupFlow App
Launch the PickupFlow app on your mobile device (iOS or Android) or access the web app at app.pickupflow.app.
Navigate to Settings
Tap the menu icon or your profile picture, then select Settings from the menu. This opens the Account Settings screen directly.
Open the Delete Your Account Section
Scroll to the bottom of Account Settings and tap Delete Your Account to expand that section.
Tap Delete My Account
Tap the Delete My Account button.
Confirm Deletion
Two confirmation dialogs follow. Read the first carefully, then tap Continue to Delete. In the second, type DELETE to confirm — and, if you sign in with a password, re-enter your password — then tap Delete Permanently. You will be signed out immediately.
What Gets Deleted
When you delete your account, the following is deleted immediately and permanently:
- Your account profile and login credentials
- Your personal information (name, email, phone number)
- Vehicle information saved in your profile
- Authorized pickup relationships and your link to enrolled students
- Push notification preferences and tokens
- App preferences and settings
- Your notifications, support conversations, and support tickets
- Any pickup you had in progress at the time
- Biometric login credentials stored on your device
Data Retention Notice
Please note the following about data retention after account deletion:
- Processing Time: Deletion is immediate and permanent. Your login and profile are deleted as soon as you confirm; there is no waiting period, and the deletion cannot be reversed.
- Email Confirmation: You will receive an email confirming that your account has been deleted.
- Pickup Records: Completed pickup records are your school's safety and attendance records. They continue to identify the participants in a pickup — including the name of the adult who collected a student, and the vehicle description recorded for that pickup — after your account is deleted. They are not automatically deleted, and are removed only at your school's direction.
- Messages: Deleting your account removes your participant entry from message threads with school staff, but the text of messages you sent, and the sender name shown on them, remain until the thread is deleted six months after it was created.
- School Records: Schools may retain certain records as required by their policies, applicable laws, and FERPA obligations.
- Legal Requirements: We may retain certain information if required by law or for legitimate business purposes (e.g., fraud prevention, legal disputes).
After Deletion
Once your account is deleted:
- You will no longer be able to access PickupFlow with your deleted credentials
- If you wish to use PickupFlow again, you will need to create a new account
- Students linked to your account remain enrolled at their school, but your link to them is removed and a guardian will need to re-establish it
Need Help?
If you have questions about account deletion or encounter any issues, please contact our support team:
PickupFlow Support
Operated by CM Santos Group LLC dba Nexpath Infrastructure
General support: support@pickupflow.app
Privacy and data-deletion requests: privacy@pickupflow.app
For more information about how we handle your data, please review our Privacy Policy.