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Your school will give you an enrollment code (printed card or email). Open the app, tap "Sign Up with Enrollment Code," enter the code, fill in your email and create a password. You'll receive a verification email. Click the link to verify, then sign in.

Yes! On mobile devices, tap the QR scanner icon next to the enrollment code field. Point your camera at the QR code your school provided, and the code will be entered automatically.

From the home screen, tap "Add Student" and enter the enrollment code for your additional child. You can add children from the same school or from different schools. They'll all appear on your dashboard.

Your password must be at least 8 characters long and include a combination of uppercase letters, lowercase letters, numbers, and special characters.

From the home screen, tap "Start Pickup." Select which children you're picking up, choose your vehicle (or enter vehicle details), select your estimated arrival time, and confirm with Face ID, fingerprint, or your device passcode.

The school sees that you're on your way. When you arrive at the school's pickup zone, tap "I'm Here!" The app will verify your location, and the school staff will bring your child to your vehicle.

When you tap "I'm Here," the app confirms you're within the school's pickup zone. This is a safety feature to ensure accurate arrival notifications for the school staff.

Yes, you can cancel an active pickup from the pickup status screen. A confirmation dialog will appear. Note that your school may set a daily limit on cancellations.

Biometric verification (Face ID, fingerprint, or device passcode) adds an extra layer of security to ensure only you can request a pickup for your child.

After tapping "I'm Here," you may be asked to select which lane you're in. This helps staff locate your vehicle quickly.

Go to "Manage Authorized Pickups" on your home screen, tap "Add Authorized Person," enter their name, email, and relationship (grandparent, nanny, etc.), select which children they can pick up, and confirm with biometric authentication.

If they already have a PickupFlow account, they'll receive a notification to accept. If they're new, you'll receive a 7-day invitation code to share with them. They'll use it to create their own account.

After adding the person, you can copy the code or use your phone's share feature to send it via text message, email, or any messaging app.

Yes, go to "Manage Authorized Pickups," find the person, and tap "Revoke Access." Their authorization will be removed immediately.

Yes. You'll receive real-time notifications when an authorized person starts a pickup, arrives at the school, and completes the pickup.

Tap the "Calendar" section from your home screen. You'll see today's dismissal time, upcoming events, and any schedule changes your school has posted.

Yes. Your school can send push notifications about early dismissals, schedule changes, weather delays, and other important updates directly through the app.

Yes. If you have children enrolled in multiple schools, use the dropdown at the top of the calendar screen to switch between school calendars.

Go to Account Settings and tap "Notification Preferences." You can toggle push notifications on or off, and choose whether to receive messages from other guardians.

Go to Account Settings, then "My Vehicles." You can add multiple vehicles with color, make, model, and license plate. Set one as your primary vehicle, and it will be pre-selected during pickups.

Go to Account Settings and tap on your phone number. Enter your number with country code, and you'll receive a 6-digit SMS verification code. Phone verification is required before your first pickup.

Yes. Go to Account Settings, tap "Change Password," enter your current password, then set a new one following the password requirements.

Go to Account Settings and look for "Pickup Authentication Method." You can toggle between biometric authentication (Face ID/fingerprint) and device passcode.

Yes! PickupFlow™ is available in English, Spanish, and Brazilian Portuguese. Change your language preference in Account Settings.

Go to Account Settings and scroll to "Delete Account." You'll need to enter your password and type "DELETE" to confirm. This action is permanent, and your profile, vehicles, and authorizations will be removed. Pickup history is retained anonymously for school records.