PickupFlow™ Terms of Service

Welcome to PickupFlow™. These Terms of Service ("Terms") govern your access to and use of the PickupFlow mobile application, web application at app.pickupflow.app, and related services (collectively, the "Service") operated by CM Santos Group LLC, doing business as Nexpath Infrastructure ("Company," "we," "our," or "us").

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, do not use the Service.

1. Description of Service

PickupFlow is a school dismissal management platform that facilitates communication between schools, parents/guardians, and authorized pickup persons. The Service allows users to notify schools of their arrival status, manage authorized pickup persons, receive notifications, coordinate carpool arrangements, exchange messages with school staff, and streamline the student dismissal process.

The Service is provided to schools through a paid subscription. Parents, guardians, and authorized pickup persons may use the Service at no cost when their child's school has an active subscription.

2. User Accounts

• Eligibility: The Service is intended for use by adults age 18 and older. Students do not create accounts or interact with the Service directly. By creating an account, you represent that you are at least 18 years of age.
• Account Creation: To use the Service, you must create an account using a valid email address and password, or through single sign-on (SSO) if your school uses Google Workspace. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
• Email and Phone Verification: You must verify your email address to activate your account. Guardians are required to verify a phone number before using pickup features. Verification helps protect the safety of students and the integrity of the dismissal process.
• Accurate Information: You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete.
• Biometric Authentication: The Service offers optional biometric authentication (Face ID, Touch ID, fingerprint) for convenience. Biometric processing occurs entirely on your device — we never receive or store your biometric data. You may enable or disable this feature at any time. By enabling biometric authentication, you consent to the use of your device's biometric capabilities to authenticate your identity within the app.
• Account Security: You must immediately notify us of any unauthorized use of your account or any other breach of security. We are not liable for any loss or damage arising from your failure to protect your account credentials.

3. User Roles and Responsibilities

3.1 Schools

Schools subscribing to the Service agree to:

• Maintain accurate student enrollment records
• Properly train staff on Service usage
• Verify the identity of individuals picking up students
• Maintain their own safety and dismissal policies
• Ensure compliance with applicable laws regarding student data and privacy, including providing notice to parents about the Service's use of student data
• Execute a Data Processing Addendum governing the processing of student data

3.2 Parents and Guardians

Parents and guardians agree to:

• Provide accurate information about themselves and their children
• Only designate authorized pickup persons who have legitimate permission to pick up their children
• Keep their contact information and vehicle information current
• Use the arrival notification features accurately and in good faith
• Comply with their school's dismissal policies and procedures

3.3 Authorized Pickup Persons

Authorized pickup persons agree to:

• Only attempt to pick up children for whom they have been properly authorized
• Present valid identification when requested by school staff
• Use the Service in accordance with these Terms and school policies

3.4 Carpool and Bundled Pickup

The Service allows guardians to coordinate carpool arrangements where one authorized guardian picks up children of another guardian. With respect to carpool functionality:

• The authorizing guardian is solely responsible for designating who may pick up their children and is responsible for ensuring the designated person is appropriate and trustworthy
• The guardian performing the pickup accepts responsibility for the safe transport of all children in their care
• The Company facilitates coordination only and assumes no liability for the actions or decisions of guardians or authorized pickup persons in carpool arrangements
• Schools retain the right and responsibility to verify authorization and identity before releasing any student

4. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose
• Attempt to gain unauthorized access to any portion of the Service
• Interfere with or disrupt the Service or servers or networks connected to the Service
• Impersonate any person or entity
• Use the Service to harm, threaten, or harass any person
• Transmit any viruses, malware, or other malicious code
• Use the Service in any manner that could damage, disable, or impair the Service
• Use the in-app messaging feature to send spam, unsolicited communications, or content unrelated to school pickup coordination
• Share student information obtained through the Service with unauthorized third parties

5. Important Safety Disclaimer

6. In-App Communication

The Service provides in-app messaging between guardians and school staff for purposes related to student pickup and dismissal coordination. By using in-app messaging, you agree that:

• Messages are visible to the participants in the conversation and may be viewed by school administrators
• Messages are stored to provide conversation history and may be retained as described in our Privacy Policy
• You will use messaging only for purposes related to student pickup, dismissal, and school communication
• You will not share sensitive personal information (e.g., Social Security numbers, financial information) through in-app messages

7. AI-Powered Features

The Service uses artificial intelligence for certain features, including calendar image processing (for school administrators) and an AI-powered support assistant. By using these features, you acknowledge that:

• AI-generated content (calendar events, support responses) may contain errors and should be reviewed for accuracy
• Calendar images are processed and immediately deleted; they are not stored or used for AI training
• AI support conversations are stored and may be processed by third-party AI services as described in our Privacy Policy
• You should not share sensitive personal information in AI support conversations

8. Intellectual Property

The Service and its original content, features, and functionality are owned by CM Santos Group LLC and are protected by international copyright, trademark, and other intellectual property laws. PickupFlow™ and associated logos are trademarks of CM Santos Group LLC. You may not use our trademarks without our prior written consent.

9. Privacy and Student Data

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand our practices regarding the collection, use, and disclosure of your information.

Student Data Protection: We are committed to protecting the privacy of student information in compliance with the Children's Online Privacy Protection Act (COPPA) and the Family Educational Rights and Privacy Act (FERPA). We process student education records solely as a "school official" under the school's direct control and for the school's authorized educational purpose of managing student dismissal. We do not use student data for advertising, marketing, or any purpose unrelated to the school's authorized use.

Data Processing Addendum: Schools subscribing to the Service will execute a Data Processing Addendum (DPA) or Student Data Privacy Addendum that governs the processing of student data, defines the parties' responsibilities, and ensures compliance with applicable federal and state student privacy laws.

10. Service Availability

We strive to maintain high availability of the Service but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control. We are not liable for any damages resulting from Service interruptions.

Operational Fail-Safe: The Service is designed with fail-safe principles. If the Service becomes unavailable, schools should revert to their standard dismissal procedures. Service unavailability should never prevent a legitimate, authorized pickup from occurring.

11. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE. AI-POWERED FEATURES ARE PROVIDED FOR CONVENIENCE AND MAY PRODUCE INACCURATE RESULTS.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CM SANTOS GROUP LLC AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR USE, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, INCLUDING BUT NOT LIMITED TO DAMAGES ARISING FROM CARPOOL OR BUNDLED PICKUP ARRANGEMENTS COORDINATED THROUGH THE SERVICE.

IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICE EXCEED THE AMOUNT PAID BY YOU (OR YOUR SCHOOL ON YOUR BEHALF) FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR ONE HUNDRED DOLLARS ($100), WHICHEVER IS GREATER.

13. Indemnification

You agree to indemnify, defend, and hold harmless CM Santos Group LLC and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to: your use of the Service; your violation of these Terms; your violation of any rights of another party; any content you submit through the Service; or any decisions you make regarding the authorization of pickup persons or carpool arrangements.

14. Termination and Account Deletion

We may terminate or suspend your account and access to the Service immediately, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination, your right to use the Service will immediately cease.

Schools may terminate their subscription in accordance with their subscription agreement. Upon school subscription termination, associated parent and guardian accounts will lose access to that school's information within the Service.

Account Deletion: You may delete your account at any time through the app (Settings → Account Settings → Delete Account). Upon deletion, your account is deactivated immediately and your personal information is removed from our active systems within 30 days. For details on data retention after account deletion, see our Privacy Policy. Schools may retain certain records as required by their policies and applicable law.

15. Dispute Resolution

Informal Resolution: Before filing any formal legal action, you agree to first contact us at legal@pickupflow.app and attempt to resolve the dispute informally for at least thirty (30) days. Most concerns can be resolved quickly through direct communication.

Governing Law and Jurisdiction: These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions. If the dispute cannot be resolved informally, any legal action shall be subject to the exclusive jurisdiction of the state and federal courts located in Duval County, Florida.

16. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes by posting the updated Terms on our website and updating the "Effective Date" above. For significant changes, we may also notify you via email or through the Service. Your continued use of the Service after such changes constitutes acceptance of the updated Terms.

17. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that the remaining provisions of these Terms shall remain in full force and effect.

18. Entire Agreement

These Terms, together with the Privacy Policy and any applicable Data Processing Addendum, constitute the entire agreement between you and CM Santos Group LLC regarding the use of the Service and supersede all prior agreements and understandings.

19. Contact Us

If you have questions about these Terms, please contact us at: